Return guide
Zappos offers free returns within 60 days for a refund to your original payment; account holders can return up to 365 days for store credit only.
Last reviewed October 2026
Step by step
01
Log in and start the return from your Zappos order history.
02
Choose a refund method and print the prepaid UPS label or use the QR code.
03
Pack items unworn, in original condition with tags and the original shoe box undamaged.
04
Drop off at any UPS location; the refund issues after the carrier scans the package.
Before you return
FAQ
Only partly — you now get 60 days for a refund to your original payment; returns between 61 and 365 days are store credit only, for registered account holders.
Yes — Zappos provides free return shipping via a prepaid UPS label; drop off at any UPS location.
No — items must be unworn and unused in original condition with tags and an undamaged original shoe box.
Order Command reads your Zappos confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Zappos's official return policy before relying on it. Order Command is not affiliated with Zappos.