Return guide
West Elm accepts most items within 30 days of receiving your order — free to any store or by prepaid UPS mail — with furniture handled by phone and a tighter 7-day window on Quick Ship upholstery.
Last reviewed October 2026
Step by step
01
Start a return online at westelm.com and print the prepaid UPS label.
02
Pack the items in the original manufacturer’s box.
03
Drop off at any UPS location, or bring non-furniture items to your local West Elm store.
04
For furniture and oversized items, call Customer Service to arrange pickup or return.
Before you return
FAQ
Yes — non-custom furniture can be returned by calling Customer Service to arrange a pickup, but you may owe return shipping and custom pieces aren’t returnable.
You have 30 days from the date you receive your order for most items, but only 7 days for Quick Ship upholstery.
In-store returns are free, but mail returns can carry a return fee and you may owe return shipping, especially for oversized items.
Order Command reads your West Elm confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on West Elm's official return policy before relying on it. Order Command is not affiliated with West Elm.