Return guide
Pottery Barn accepts most items within 30 days of receiving your order, with a shorter 7-day window for Quick Ship upholstery and no returns on custom or monogrammed goods.
Last reviewed October 2026
Step by step
01
Start a return online at potterybarn.com for a UPS drop-off label, or bring the item and receipt to a store.
02
For furniture delivered by truck, contact customer service to arrange the return.
03
Pack items in original condition with proof of purchase.
04
The refund goes to the original payment method (commonly within about 14 days).
Before you return
FAQ
Most eligible items can be returned within 30 days of receiving your order; Quick Ship upholstery is limited to 7 days.
No — monogrammed, personalized, and custom furniture items are final sale, along with mattresses and final-sale merchandise.
Contact Pottery Barn customer service to arrange the return of truck-delivered furniture; smaller items can be shipped back via a UPS label or returned in store.
Order Command reads your Pottery Barn confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Pottery Barn's official return policy before relying on it. Order Command is not affiliated with Pottery Barn.