Return guide
Nordstrom has no time limit on returns and handles them case-by-case, with free return shipping and no receipt strictly required.
Last reviewed October 2026
Step by step
01
Start your return online from your order history to generate a free prepaid label, or bring the item to any Nordstrom store.
02
Pack the item with tags attached and in original condition.
03
Drop the labeled package with the carrier, or hand items to an associate at a store register.
04
The refund goes to your original payment method (or a Nordstrom gift card if there’s no sales record).
Before you return
FAQ
Yes — Nordstrom’s official policy states there are no time limits on returns or exchanges; they’re handled generously on a case-by-case basis.
No — a receipt or order number helps, but Nordstrom can often look up the purchase. Without any record you may receive a Nordstrom gift card at current price (ID required).
Yes — start the return online to get a free prepaid label, or return in store at no cost.
Order Command reads your Nordstrom confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Nordstrom's official return policy before relying on it. Order Command is not affiliated with Nordstrom.