Return guide
Net-a-Porter accepts returns within 28 days of receiving your order for a refund to the original payment — the first return within 14 days is free, with a $9.95 fee on labeled returns after that — for unworn items with tags intact.
Last reviewed October 2026
Step by step
01
Sign in to net-a-porter.com and open your order to create a return.
02
Use the pre-printed return label enclosed with your order.
03
Keep items unworn with all tags and original packaging attached.
04
Drop the package at your local UPS access point; refunds process to the original payment method.
Before you return
FAQ
You have 28 days from the date you receive your order to send items back.
Returns within 14 days using the provided label are free; after 14 days a $9.95 + tax fee is deducted, unless the item is faulty.
Fragrance and candles are final sale and can’t be returned; other items must be unworn with tags intact.
Order Command reads your Net-a-Porter confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Net-a-Porter's official return policy before relying on it. Order Command is not affiliated with Net-a-Porter.