Return guide
Macy’s accepts most purchases within 30 days in original condition with tags; Star Rewards members get free mail returns while non-members pay a return shipping fee. Store returns are free for everyone.
Last reviewed October 2026
Step by step
01
Sign in at Macys.com and go to My Orders (or bring your in-store receipt).
02
Select the item and choose “Return”; print the prepaid label or generate a QR code.
03
Return free at any Macy’s store, or mail it back (free for Star Rewards members).
04
Include original tags and packaging in saleable condition.
05
The refund goes to the original payment method.
Before you return
FAQ
Most items can be returned within 30 days of purchase (in store) or delivery (online) — Macy’s no longer offers a general 90-day window.
Store returns are free for everyone; mail returns are free for Star Rewards members but cost non-members about $9.99.
Yes — items should be in original, saleable condition with the original tags attached.
Order Command reads your Macy’s confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Macy’s's official return policy before relying on it. Order Command is not affiliated with Macy’s.