Return guide
Lowe’s accepts most new, unused merchandise within 90 days with a receipt — extended to 365 days for Lowe’s Advantage Card holders — with shorter windows for electronics, appliances, and paint.
Last reviewed October 2026
Step by step
01
Find your receipt or look up the purchase via your MyLowe’s account or the card used.
02
Bring the item and proof of purchase to the Returns desk at any Lowe’s store.
03
For online orders, sign in at Lowes.com and start a return for a prepaid label or in-store drop-off.
04
For large items or appliances, contact Lowe’s customer care to arrange pickup.
05
Refunds go to the original payment method (store credit without a receipt).
Before you return
FAQ
Most items are 90 days with a receipt (365 days for Lowe’s Advantage Card holders); electronics and paint are 30 days and major appliances just 48 hours.
Lowe’s can often look up purchases via your card or MyLowe’s account; otherwise a refund may be issued as store credit and require ID.
Major appliances, air conditioners, and paint sprayers must be returned within 48 hours of delivery or pickup.
Order Command reads your Lowe’s confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Lowe’s's official return policy before relying on it. Order Command is not affiliated with Lowe’s.