Return guide
IKEA accepts new, unopened products within 365 days and opened products within 180 days for a full refund, with proof of purchase.
Last reviewed October 2026
Step by step
01
Bring the item plus proof of purchase to the Exchanges & Returns desk at any IKEA store.
02
Or contact IKEA’s Customer Support Center to arrange a FedEx mail return for smaller items.
03
Pack items in good condition (unopened items get the full 365-day window).
04
The refund is issued to your original payment method.
Before you return
FAQ
Up to 365 days for new, unopened products, or 180 days for opened products, as long as you have proof of purchase.
Opened and assembled items fall under the 180-day window and must be in good, unmodified condition; heavily used or altered items may be refused.
Yes for smaller items — contact IKEA Customer Support to arrange a FedEx return; larger items are typically returned in store.
Order Command reads your IKEA confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on IKEA's official return policy before relying on it. Order Command is not affiliated with IKEA.