Return guide
The Home Depot accepts most merchandise within 90 days with proof of purchase — extended to 365 days for purchases on a Home Depot or Pro Xtra credit card — with a 1-year guarantee on perennials, trees, and shrubs.
Last reviewed October 2026
Step by step
01
Locate your receipt or order confirmation (card and order lookup are also supported).
02
For in-store returns, bring the item and proof of purchase to the Returns desk.
03
For online orders, sign in at HomeDepot.com and start a return for a prepaid label or in-store drop-off.
04
Return large or freight items via the Customer Solutions line.
05
Refunds go to the original payment method; credit-card purchases returned after 90 days get store credit.
Before you return
FAQ
Most items have 90 days with proof of purchase; purchases on a Home Depot or Pro Xtra credit card get 365 days.
Home Depot can often look up purchases by the card used; without any proof, returns may be issued as store credit at the lowest advertised price or declined.
Major appliances must be inspected at delivery, with any damage or defect reported within 48 hours.
Order Command reads your The Home Depot confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on The Home Depot's official return policy before relying on it. Order Command is not affiliated with The Home Depot.