Return guide
Etsy has no site-wide return window — each seller sets their own per-listing policy — but Etsy’s Purchase Protection refunds qualifying orders that never arrive, arrive damaged, or differ significantly from the listing.
Last reviewed October 2026
Step by step
01
Open the order in your Etsy Purchases and check the listing’s return policy.
02
Message the seller to request a return, exchange, or refund per their policy.
03
If the seller doesn’t resolve it, open a case with Etsy under Purchase Protection.
04
Return the item as the seller directs and track your refund.
Before you return
FAQ
Etsy doesn’t have one — each seller sets returns on each listing. Separately, Etsy’s Purchase Protection refunds qualifying orders that don’t arrive, arrive damaged, or differ significantly from the listing.
Usually no — sellers are allowed to mark custom and personalized items non-returnable, and most do, so check the listing before ordering.
You’re likely covered by Etsy’s Purchase Protection (up to $250), which refunds qualifying orders that don’t arrive, arrive damaged, arrive 7+ days late, or aren’t as described.
Order Command reads your Etsy confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Etsy's official return policy before relying on it. Order Command is not affiliated with Etsy.