Return guide
eBay has no single return window — each seller sets their own — but the eBay Money Back Guarantee lets any buyer return an item that’s not as described, damaged, or undelivered within 30 days of delivery.
Last reviewed October 2026
Step by step
01
Go to your eBay Purchase History and select the order, then choose “Return this item.”
02
Pick a reason (change of mind only if the seller allows it; “not as described” is always covered).
03
Submit the request so the seller can respond; eBay steps in if they don’t.
04
Ship the item back with the provided label and track the refund in your account.
Before you return
FAQ
eBay doesn’t set one window — each seller does. But eBay’s Money Back Guarantee always lets you return an item within 30 days of delivery if it’s not as described, damaged, defective, or doesn’t arrive.
Yes, if the item is not as described, damaged, defective, or missing. “No returns” only blocks change-of-mind returns, not Money Back Guarantee claims.
You have up to 30 calendar days after the actual or estimated delivery date to open a Money Back Guarantee request.
Order Command reads your eBay confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on eBay's official return policy before relying on it. Order Command is not affiliated with eBay.