Return guide
Crate & Barrel accepts most non-furniture items within 30 days of receipt in new condition, while furniture and rugs must be reported within 7 days of delivery and may carry a restocking fee.
Last reviewed October 2026
Step by step
01
Start a return online at crateandbarrel.com with your order number, or bring the item and proof of purchase to a store.
02
For furniture or rugs, call Customer Service within 7 days of delivery to arrange pickup or return.
03
Pack items new and unused with proof of purchase.
04
The refund goes to the original payment method (about 7–10 business days), minus any restocking fee on furniture.
Before you return
FAQ
Most non-furniture items can be returned within 30 days of receipt in new condition. Furniture and rugs must be reported within 7 days of delivery.
Yes — a restocking fee (about 15%) applies to stock furniture and select oversized rugs returned within the window.
Yes — most items can be returned in store with proof of purchase, or started online for shipping; large furniture is handled through customer service.
Order Command reads your Crate & Barrel confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Crate & Barrel's official return policy before relying on it. Order Command is not affiliated with Crate & Barrel.