Return guide
CB2 accepts most non-furniture items within 30 days of receipt for a refund with proof of purchase, while furniture returns must be arranged within 7 days of delivery and can carry a restocking fee.
Last reviewed October 2026
Step by step
01
Locate your order in your CB2 account or order confirmation email.
02
Start the return online, or bring non-furniture items to a CB2 store.
03
For furniture or large items, call Customer Service within 7 days of delivery to arrange a return.
04
Pack items unused and in original condition with the receipt or order confirmation.
Before you return
FAQ
You have 30 days from receipt for most non-furniture items; furniture returns must be initiated within 7 days of delivery.
There’s no standard restocking fee on most items, but furniture and large items can be subject to a fee of up to around 15%.
Yes — most non-furniture items can be returned to a CB2 store; furniture is handled through customer service.
Order Command reads your CB2 confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on CB2's official return policy before relying on it. Order Command is not affiliated with CB2.