Return guide
Best Buy accepts most returns within 15 days of receipt for standard customers — extended to 60 days for My Best Buy Plus and Total members — with activatable devices limited to 14 days for everyone.
Last reviewed October 2026
Step by step
01
Sign in at BestBuy.com and go to Order History (or bring your in-store receipt).
02
Select the item and start a return; for online orders print the prepaid FedEx label.
03
Drop the labeled box at a FedEx location, or bring the item to any Best Buy store.
04
Include all accessories, packaging, and the receipt or packing slip.
05
The refund goes to the original payment method once received.
Before you return
FAQ
Standard customers get 15 days from receipt; My Best Buy Plus and Total members get 60 days on most items.
Yes on some items — $45 for activatable devices and 15% on select categories like drones, cameras, and projectors; most other items have no fee.
Activatable phones and cellular tablets must be returned within 14 days regardless of membership (30 days for some Verizon devices).
Order Command reads your Best Buy confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Best Buy's official return policy before relying on it. Order Command is not affiliated with Best Buy.