Return guide
Amazon accepts most items within 30 days of delivery in original, unused condition, with free drop-off returns at thousands of locations — though some categories (Apple, devices, mattresses) run on different windows.
Last reviewed October 2026
Step by step
01
Go to Your Orders in your Amazon account and find the item.
02
Select “Return or replace items” and choose a reason.
03
Pick a drop-off point (UPS Store, Whole Foods, Kohl’s, Amazon Locker) or a printer-free QR code option.
04
Most items need no box or label — hand the item over and keep the QR confirmation.
05
Track the refund in Your Orders; it posts after the item is received and inspected.
Before you return
FAQ
Most items can be returned within 30 days of delivery, though some categories like Apple products or mattresses have their own windows.
Items should be in original or unused condition with packaging and accessories, but most drop-off returns don’t require you to box or label them yourself.
Refunds are issued after the return is received and inspected, which can take up to 30 days — though many post within a few business days.
Order Command reads your Amazon confirmation emails — and every other retailer — and tracks each return deadline for you. Connect your inbox and see what's expiring this week.
This guide is a plain-English summary for convenience and was last reviewed in October 2026. Retailer return policies change often and can vary by item, membership, and promotion. Always confirm the current terms on Amazon's official return policy before relying on it. Order Command is not affiliated with Amazon.